Privacy Policy
Last updated: April 2026
Solar Services Company LLC ("Solar Services Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we collect from you when you visit solarservicescompany.com, our subdomains (including tx.solarservicescompany.com and gc.solarservicescompany.com), submit a Facebook lead form, or otherwise interact with our services, and how we use, share, and safeguard that information.
1. Information We Collect
We collect the following categories of information:
- Contact information: first name, last name, email address, phone number, and ZIP code submitted through our solar eligibility quiz, contact forms, or Facebook lead forms.
- Home and eligibility information: homeownership status, average monthly electricity bill, roof age and condition, and credit score band reported on our eligibility quiz.
- Appointment data: date and time of any scheduled consultation with a solar specialist.
- Usage data: pages visited, quiz responses, click and scroll behavior, browser type, device type, and IP address.
- SMS consent record: your express consent to receive SMS messages, captured at the time of form submission.
- Marketing attribution data: UTM parameters, referring URL, ad account, ad set, and ad ID used to measure campaign performance.
2. SMS / Text Message Communications
By submitting your phone number through any of our website forms or through a Facebook lead form, you expressly consent to receive automated text messages from Solar Services Company regarding your solar eligibility request and any scheduled consultation.
- Message purpose: consultation confirmations, scheduling reminders, eligibility follow-ups, document requests, and customer-care responses related to your solar request.
- Message frequency: recurring; typically 1 to 8 messages following your initial submission, depending on whether you book a consultation and how the conversation progresses.
- Message & data rates may apply per your mobile carrier plan.
- To opt out: reply STOP at any time to unsubscribe from all SMS messages from us. You will receive a one-time confirmation message and no further texts.
- For help: reply HELP or contact us at business@solarservicescompany.com or (628) 600-3264.
- Carrier liability: wireless carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (for example, our SMS service provider Twilio, our CRM provider, or solar consultation specialists) is permitted strictly to deliver the services you requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. How We Use Your Information
- To evaluate your eligibility for solar incentives, financing, and installation programs.
- To schedule and coordinate your free consultation with a solar specialist.
- To send you confirmation, reminder, and follow-up messages by SMS, email, or phone.
- To improve our website experience, content, and quiz flow.
- To measure and optimize the effectiveness of our advertising via Meta (Facebook) Pixel and similar tools.
- To comply with applicable laws and respond to lawful requests.
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We share the information we collect only with the following categories of recipients, and only as needed:
- Twilio, Inc. — for SMS messaging, voice calling, and related telephony services.
- HighLevel (LeadConnector) CRM — for lead management, pipeline tracking, and automated follow-up.
- Meta Platforms, Inc. (Facebook / Instagram) — for advertising measurement via the Meta Pixel and Conversions API. Personally identifying information sent to Meta is hashed before transmission.
- Solar consultation specialists and authorized installers — your contact and eligibility information is shared only with the specialist who will reach out to you about your request.
- Service providers who help us host, secure, or operate our platform, subject to confidentiality obligations.
- Law enforcement or regulators when required by applicable law or to protect our rights.
5. Meta (Facebook) Pixel and Tracking
We use the Meta Pixel on our website to measure the effectiveness of our advertising campaigns. The Pixel collects anonymized data about your visit (such as page views and form submissions). Personal identifiers transmitted to Meta are hashed (SHA-256) before they leave your browser. You may opt out of Meta-based ad targeting through your Facebook Ad Preferences.
6. Cookies and Similar Technologies
We use cookies and similar technologies to remember your preferences, secure your session, and analyze site traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.
7. Data Security
We use commercially reasonable security measures, including SSL/TLS encryption in transit, access controls, and secure cloud storage. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us at the address below.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to legal exceptions.
- Withdraw your consent to receive marketing communications, including by replying STOP to any SMS message.
- Lodge a complaint with your local data protection authority.
10. Children's Privacy
Our services are intended for U.S. homeowners aged 18 and older. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. Material changes will be communicated more prominently when feasible.
13. Contact Us
If you have questions about this Privacy Policy or your information, please contact us: